Echo Research in the Press – Are Twitter and Facebook changing the way we complain?


The Echo Research/Fishburn Hedges study into customer interaction through social media has received the following trade and national press coverage:

BBC News
The Daily Mail
The Next Web
This is Money
Is for Profit
Computer Business Review
Red Rocket Media
PR Week
The Wall

Join the conversation on Twitter using the hashtag #smcustomer

Download the report here and read the full article on the Fishburn Hedges website

For more information on Echo Research and it’s work please see the Echo Research website

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